Política de reembolso
RETURN & REFUND POLICY — ONLYONECO
We want you to love your purchase. If you're not completely satisfied, we're here to help.
🔁 RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return:
-
Items must be unused, unworn, and in original condition
-
Items must be returned in the original packaging
📩 HOW TO START A RETURN
To initiate a return, please contact us at:
Include:
-
Your order number
-
The item(s) you wish to return
-
Reason for return (optional but helpful)
We will provide instructions on how to complete your return.
🚚 RETURN SHIPPING
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
We recommend using a trackable shipping service.
💵 REFUNDS
Once we receive and inspect your return:
-
You will be notified of approval or rejection
-
If approved, your refund will be processed within 5–10 business days
-
Refunds will be issued to your original payment method
🔄 EXCHANGES
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
📧 support@onlyoneco.co
⏱️ LATE OR MISSING REFUNDS
If you haven’t received your refund:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
❌ NON-RETURNABLE ITEMS
We do not accept returns for:
-
Items that have been used or worn
-
Items returned after 30 days
📦 SHIPPING TIME NOTICE
Please note that delivery times may vary. The return window begins once the item has been delivered.
📞 CONTACT
For any questions about returns or refunds, contact us at: