Refund policy
RETURN & REFUND POLICY — ONLYONECO
We want you to love your purchase. If you're not completely satisfied, we're here to help.
🔁 RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must be returned in the original packaging
📩 HOW TO START A RETURN
To initiate a return, please contact us at:
Include:
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Your order number
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The item(s) you wish to return
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Reason for return (optional but helpful)
We will provide instructions on how to complete your return.
🚚 RETURN SHIPPING
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service.
💵 REFUNDS
Once we receive and inspect your return:
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You will be notified of approval or rejection
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If approved, your refund will be processed within 5–10 business days
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Refunds will be issued to your original payment method
🔄 EXCHANGES
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
📧 support@onlyoneco.co
⏱️ LATE OR MISSING REFUNDS
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
❌ NON-RETURNABLE ITEMS
We do not accept returns for:
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Items that have been used or worn
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Items returned after 30 days
📦 SHIPPING TIME NOTICE
Please note that delivery times may vary. The return window begins once the item has been delivered.
📞 CONTACT
For any questions about returns or refunds, contact us at: